FAQ

Placing an order

We sell an assortment of natural food, treats and toys for dogs and cats.

The best food for your pet depends on their specific health needs. Our team members are educated in understanding the nutritional value of each of the pet foods we carry so that they can assist our customers in their pet food selection.

To get the best food for your pet, let a team member know their:

Age
Health concerns
Previous food brand
Special dietary needs or sensitivities
The price point you are looking to stay within

Shipping & delivery

Can I add a product to an order?

It is not possible to add or remove items in an existing order. However, you can make another order and we will correct the shipping cost afterwards.
Contact our customer service and we will confirm when or if the change has been made.

Can I order by phone or email?

In order to protect your privacy and personal information, we cannot place an order for you. We only accept orders made through our website.

Payment

Can I change my shipping address?

If you want to change your shipping address, please contact our customer service as soon as possible. In order to keep our fast delivery times, your order is processed as soon as it has entered our system. Once your order has been processed, we cannot make any changes. We can therefore not guarantee that we will be able to make the change for you.

When will my order be sent?

We strive to ship all orders from our warehouse within one business day. Please see our checkout page for shipping options and delivery times.

Where is my package?

Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. By clicking the tracking link in the delivery confirmation, you will be directed to the tracking page where you will be able to track your parcel.

Customer Service

Pawshtik

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